We’re communicating all the time whether we know it or not
We’re communicating all the time whether we know it or not. We can never learn enough about interpersonal communication. We draw on neuroscience, psychology, and communication theory and practice to make sure you can communicate effectively in person or in writing.
We subscribe to the following philosophy: The conversation isn't about the work. It is the work. All too often we assume a simple approach: message sent; job done.
Work with us for a fresh look at how you communicate.
Write for impact
Do you want your writing to have impact? We’ll ask about your readers. We’ll ask to see your documents. We’ll find out what you are trying to achieve.
Clear and concise, plain English? Certainly. And we add a great deal more.
We’ll work with you to transform the structure, tone, and language of your documents so that your readers act upon them — they may actually enjoy reading them.
Your documents will have greater impact, whether they are reports, briefings, letters, business cases, or emails.
We can create writing standards for your organisation, and support that with templates and rubrics for analysis.
Present to connect with your audience
From the Ancient Greeks to TED Talks, we have many presenters to learn from. We’re fans of audience-focused presentations. We take you through planning, developing key messages, and being your best presentation self. And we recognise the fear many people have when faced with an audience. We work with you to not just get the words and the presentation right, but your mindset as well.
Facilitate meetings and training
We can teach you the art of facilitation. You’ll learn how to turn routine meetings and training sessions into meaningful interactions. We focus on the process not the product.
For meetings, you’ll get tips for clarifying the purpose, managing open and generative conversations, and reaching agreement. We’ll show you how to set the tone, and manage conflict.
For training, you’ll learn how to engage people and read the room, and understand the barriers to learning.
We’ll give you confidence to plan and execute great facilitated sessions.
How open, authentic, and useful are the conversations you have at work? And what conversations are you avoiding?
We can help you take an in-depth look at yourself — what you’re communicating without knowing it, and how well you tune in and listen to others.
We draw on the latest research, ideas, and methods from psychologists, neuroscientists, and hostage negotiators.
Your conversations will start working for you.
Tell great stories
Stories bypass the brain’s normal defences and reach our emotions; they stay with us as listeners. Good stories teach us lessons, build the story teller’s credibility, and give us a way forward.
Story structure, vulnerability, personal stories and the unexpected all play a part in telling devising and putting together great stories.
Our latest thinking on communication
22 February 2024
Tea & Toast: Build better habits
For many of us the New Year means new habits...or at least -- we tell ourselves that we'll develop new habits and then fail. How can we build atomic habits that help us, and how do we break the bad habits that are unhelpful? Join Kristen for our first Tea & Toast in 2024 to reflect on this, and more.