What Daryl Davis can teach us about hard conversations
Kristen Gyorgak
4 November 2025
Lately I've been running a lot of De-escalation skills and Hard conversations workshops. It's something many of us struggle with and the result? We ...
Kickstart is an interactive and highly practical leadership development programme for those who are beginning to lead others. The March 2026 program...
Tea & Toast: Enhance your Customer Experience
Hilary Bryan, Rachel Kasa, Kristen Gyorgak
11 December 2025
Creating great customer experience isn’t just about providing a service, it’s about building relationships, trust, and loyalty. Whether you work wit...
Challenging conversations you need to have
Hilary Bryan
27 November 2025
It seems like there's always one you need to have. Let's work through mindsets and approaches you can use to get to the heart of the conversation. W...
Challenging conversations take courage
Hilary Bryan
3 November 2025
Courage is a big idea, and it's daunting. And challenging conversations take courage. I was mindful to go back quite a few years - 2013 to be exact ...
Tea & Toast: Together, Apart: Make flexible working work
Kristen Gyorgak
26 February 2026
How do you build a strong team and culture when your team’s not always in one place? That's what we'll explore in this Tea & Toast. Join the discuss...
Resilience and wellbeing: five behaviours to ditch for 2026
Hilary Bryan
2 December 2025
We always keep a keen eye on the Resilience Institute's global reports. Here's what it says about resilience and wellbeing risks.