Our terms and conditions

Acceptance

Using any of The Training Practice’s services after we’ve informed you of these Terms and Conditions constitutes acceptance.

Jurisdiction

The New Zealand courts shall have exclusive jurisdiction in any dispute between you and The Training Practice.

Confidentiality

The Training Practice shall treat all information you give us as confidential. You’ll treat all information provided by us in relation to training material as confidential, unless we agree otherwise.

Confirmation of Booking

A booking is confirmed once a specific date is selected. If the booking is arranged 3-12 months in advance we’ll confirm 28 days beforehand.

Cancellations 

If you have to cancel a booking, our cancellation fees will apply:

• Cancel 28 -14 calendar days before the planned workshop: 25% of the total cost is payable.

• Cancel 13 - 8 calendar days before the planned workshop: 50% of the total cost is payable.

• Cancel 7 or fewer calendar days before the planned workshop: 100% of the total cost is payable.​

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If we’ve designed or developed any material before you cancel you may be charged for this work. The above terms apply to both our public and in-house training programmes.

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Adverse weather / Force majeure​

If The Training Practice reasonably determines that a scheduled in-person workshop cannot be safely or practically delivered due to severe weather, natural events, or other circumstances beyond our reasonable control, we may deliver the workshop online on the scheduled date.

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Where online delivery is offered as a reasonable alternative and the Client chooses not to proceed, this will be treated as a cancellation by the Client and the standard cancellation policy will apply.

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Where online delivery is not reasonably practicable, both parties will work in good faith to reach agreement on an appropriate outcome.

Invoicing and Payment Terms

Please pay all invoices within 14 days of the invoice date (“the due date”). If extensive non-payment occurs, you will be liable for any legal and/or debt collection costs incurred.

Goods and Services Tax

All costs quoted are exclusive of GST.