The Tyranny of Metrics

"Not everything that is important is measurable, and much that is measurable is unimportant." Jerry Muller 

Kristen's Tea & Toast looks at the metrics that are part of our lives. We set metrics for ourselves, our lives, our work, and our teams as a way to measure how things are going. That makes sense. But our desire to increase accountability, transparency, and effectiveness, combined with the newest technologies has led us into an era of metric fixation.