Mediation in the Workplace
Tea and Toast Notes Monday 30 May 2005
by Jon Everest of Everest International Limited
Dispute Resolution Options
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Unstructured Consensual
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Informal Control with us
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Negotiation
Mediation
Conciliation
Independent Expert Appraisal
Neutral Evaluation
Arbitration
Adjudication
Litigation
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Structured Adversarial
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Formal control with others
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Approaches to resolving conflict
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Mediators
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Are impartial
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Manage the process
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Facilitate communication
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Assist parties to evaluate options
Mediators Do Not
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Give advice
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Determine the solution
Advantages of Mediation
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Voluntary - gives control to the parties
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Informal
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Private and confidential
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Can de-escalate situations
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Cost effective - $ and time
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Flexible and creative outcomes
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Focuses on rebuilding relationships
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Can lead to binding solutions
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Can lead to binding solutions
Some Disadvantages
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Can be time-consuming
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Can get bogged down
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The powerful can abuse - domestic violence, bullying
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Past history can create deadlock
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Litigation may still result
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No decision-making power
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Evidential fairness not considered
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Can be dump for difficult cases
Engaging a Mediator
Discuss...
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Credentials
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Way of operating
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Rates
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Time availability
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Entry
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Reports
Mediation Model
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Entry
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Preliminary meetings
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Set up the process
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Determine interests
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Define issues
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Brainstorm options
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Reach agreement
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Close Off
Set up the process
Mediator's opening statement covers:
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Welcome and acknowledgement
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Role of mediator - not decision-maker or legal advisor
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Parties - voluntary - decide outcome
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Process - joint and private sessions
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Time constraints
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Authority to settle
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Confidentiality - as far as the law allows
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Agreement to mediate
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Ground rules for meeting...
Dealing with emotions
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Distract parties
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Ask deflective questions
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Refer back to the issues
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Identify unacceptable emotions
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Remind parties of the ground rules
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Seek recommitment to ground rules
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Chastise parties
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Move into private session
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Threaten to end the meeting
Qualities of a Mediator
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The patience of Job
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The wit of the Irish
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The physical endurance of a marathon runner
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The guile of Machiavelli
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The wisdom of Solomon
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The hide of a rhinoceros
William Simpkin, Director of the Federal Mediation & Conciliation Service, USA
