Managing Difficult Behaviour
People are complex and far from one-dimensional. In different situations it is important for everyone to understand the needs and motivations of other people and then think through their own reactions and emotions as well. There are different types of difficult behaviours including passive/aggressive, disengagement, arrogance and power play.
The tools people need to manage difficult behaviour include, recognising the different types, understanding how to perceive and react to different types of behaviour, hold a conversation about difficult behaviour and recognise the ‘games’ associated with it.
Bullying and harassment in the workplace can impact individuals, teams, effect culture and undermine organisational values.
We can help organisations deal with difficult behaviour and establish on-going strategies in order for individuals, teams and organisations to manage and resolve issues relating to difficult behaviour.