Conflict Resolution
Do you avoid or fear conflict? Do you have conflicts you find hard to resolve? Do you understand your primary conflict management style? This programme will help you manage conflict dynamics. This includes sources of conflict, different personal styles and emotions that are often beneath the surface. You’ll use a systematic approach to conflict management and use the appropriate strategy to achieve the best outcome.
At the end you will:
- understand your conflict management style using the Thomas Kilmann Instrument
- recognise sources of conflict
- overcome barriers to action
- identify interpersonal and values-based differences that trigger conflict
- productively manage emotions that arise during conflict
- design conflict resolution solutions for different situations
- negotiate and use other conversation approaches to achieve outcomes.
Why is this important?
To work with people, you need to manage conflict effectively. Choosing the appropriate strategy will give you the opportunity to achieve the best result.
