Building and Maintaining Relationships
Relationships are a fundamental part of any organisation regarding both internal and external providers, staff, teams and leaders. Relationships make things happen rather than hierarchies. Excellent relationships mean you have personal support, know who to turn to for help, solve problems, get information and know what’s going on.
Conversations are the relationship. Building rapport, empathy and social and emotional intelligence are all part of the relationship management toolbox.
Relationship building is all about understanding your communication style, recognising others’ communication style and building trust and rapport. It’s recognising who are the information brokers, the central connectors and the boundary spanners in your organisation.
It is essential in any business that people understand how to adopt key relationship management principles based on trust, conversation and frequency of contact, avoid relationship management traps and know how to build a wider network.